Engage · Surveys & quizzes

Interactive on-screen survey: feedback collected in one tap, in the moment

Three buttons, one tap, and you know.

Your screens and touch kiosks ask the question where your customers and teams are: stars, smileys, quizzes or word clouds. Answers arrive straight away in E-MANAGER.

One tapstars or smileys
Liveanswers in E-MANAGER
6 formatsof questions to choose from
3 monthsfree trial

Engage · Surveys & quizzes

Feedback collected in one tap,
in the moment.

Listening to customers, taking the pulse of teams, livening up a group moment: one module, three intentions. The question is asked where people are, at the moment they have something to say.

Finger touching the happy face on a three-face survey touchscreenAt the exitMeasure satisfaction at the point of contactAt the checkout, at a hotel reception or at the end of a visit, the answer comes while the experience is still fresh, not three days later by email.A star rating or a smiley: one tap is enoughDissatisfaction is spotted the same day, before the public review
Three colleagues at the break room touchscreen, one answering the question of the weekIn the break roomTake the pulse of your teamsTwo short questions every Monday, in anonymous mode: regularity builds the habit and lifts participation.Anonymous mode for honest feedbackQuestions scheduled in E-MANAGER, like your other content
Training participants raising their hands during a quiz shown on the room screenIn trainingLiven up a session or an eventA live quiz wakes up the room: everyone answers and the leaderboard appears. A word cloud opens a workshop.Quiz with a live leaderboardInstant evaluation at the end of the session

The definition first

Interactive survey, kiosk questionnaire: the definition

A short definition, then the part you really came for: how to ask your questions at the right moment and make use of the answers.

An interactive survey:
what exactly is it?

An interactive survey is a questionnaire displayed directly on a screen or a touch kiosk. People answer on the spot, with a single tap — or from their phone by scanning a QR code. Every answer lands immediately in a central dashboard.

  • ✓A short questionnaire, displayed on a screen or a kiosk
  • ✓An answer by touch: stars, smileys, multiple choice, free text
  • ✓No app to install, no account to create
  • ✓Results you can read live, question by question

In other words: where a questionnaire sent by email arrives two days later, an on-screen survey captures the feeling at the moment it forms. That is the whole difference between a memory and an impression.

Hand touching a screen displaying three smileys to answer a satisfaction survey

Two uses, one module

Pulse survey or live survey: which one should you choose?

Both terms come up often, and they do not mean the same thing. Here is how to tell them apart — and why you do not have to pick just one.

Team mood curve week after week in E-MANAGERThe pulse surveyTwo or three questions, asked at a regular interval — every Monday morning, every end of month. You follow a trend over time rather than a single snapshot. This is the format that suits internal climate and everyday satisfaction.
Answers to a question shown live as barsThe live surveyOne question asked during a specific moment: a meeting, a training session, a trade show. Answers appear on screen as they come in, as a leaderboard or a word cloud, and feed the conversation in the room.
List of an account's surveys: weekly ritual, satisfaction, quizBoth, in the same placeNo need for two tools. The same module handles the weekly ritual and the animation of an event, with a single history of results and a single interface to learn.

Where to install it

The survey kiosk: placing it well changes everything

Response rates depend far less on the question than on where and when it is asked.

What we call a survey kiosk

A survey kiosk is simply a touch screen dedicated to collecting feedback: a floor totem, a wall screen or a counter tablet. It is not a separate piece of hardware — it is one of your existing screens, running a questionnaire.

  • ✓Touch totem, wall screen or tablet: the format fits the place
  • ✓The same screen handles your communication the rest of the time
  • ✓Compatible with every screen manufacturer
  • ✓Remote control from E-MANAGER, with no trip on site

That is also why a survey kiosk rarely costs much: it reuses a screen that is already in place.

Customer answering on a survey kiosk at a shop exit: three faces, from “Disappointing” to “Great”

Customer touching “Great” on a survey tablet at the checkoutCheckout exitThe passage is short: one question, one tap, and the customer moves on.
Hotel guest at a survey kiosk in the lobby, on departureReception and front deskAs a customer or a visitor leaves, the moment is right for an overall rating.
Patient in a waiting room facing a wall screen asking if she was made to feel welcomeWaiting areaThe time available allows two or three questions, or even free text.
Two colleagues at the break room screen showing the question of the weekBreak roomOn the internal side: team climate, organization, life on site.
Training room: the quiz leaderboard shown live on the big screenTraining roomA live quiz during the session, an immediate evaluation at the end.
Trade show visitor at a survey kiosk on a standTrade show booth and event spaceAt a trade show, the kiosk qualifies visitors and brings the booth to life.

Choosing the right format

Six ways to ask a question

Before you build your survey, one question to ask yourself: are you looking for a rating, a detailed opinion or collective participation?

Satisfaction question rated with starsStars (1 to 5)Satisfaction in one tap. The fastest format, and the one that collects the most answers on a short passage.
Three faces: Disappointing, Okay, GreatSmileysThe same logic as stars, with a warmer tone. Well suited to the general public and to everyday places.
Choice question: four options, one tickedSingle or multiple choiceThe classic multiple-choice question, to compare preferences or check knowledge.
Free-text answer with a touch keyboardFree textTo let in what you would not have thought to ask: suggestions, remarks, ideas.
Quiz: live team leaderboardInteractive quizChained questions and a live leaderboard. The format that gets a whole room involved.
Word cloud formed by the answersWord cloudEach answer feeds a collective visual. Ideal to open a workshop or a brainstorm.

Setting it up

A survey broadcast in four steps

In E-MANAGER, creation and broadcasting happen in the same place — with no service provider in between.

1

Creation

You build the questionnaire: questions, answer options, display duration.

2

Targeting

You select the screens involved in your fleet, one or a hundred.

3

Scheduling

You choose how it goes out: immediately, or scheduled on time slots.

4

Collection

You start the collection. Participants answer, the results come in.

Touch or QR code: both at once

Some people touch the screen without hesitating, others prefer their phone. So the module displays a QR code next to the question: you scan it, you answer on your mobile, with no app to install.

  • ✓A direct answer by touch, for the widest audience
  • ✓Mobile access by QR code, for those who prefer their own screen
  • ✓No app and no account creation required
  • ✓Both channels feed the same statistics

The result: nobody is left out, and the survey stays accessible even during a rush.

Visitor scanning the QR code of a survey displayed on a screen with a smartphone

Analyze and use

Readable results, available right away

Collecting is pointless if nobody looks. So the statistics sit in the same place as the rest of your communication.

Reading your results, then doing something with them

Answers sync into your E-MANAGER workspace as they come in. You will find charts per question, changes over time and the completion rate — with no manual export and no spreadsheet to rebuild.

  • ✓Distribution of answers, question by question
  • ✓Week-by-week changes, to follow a trend
  • ✓Completion rate: knowing whether the survey is too long
  • ✓A view per screen, to compare two sites or two locations

That is the point of a short loop: a drop in rating spotted in the morning can be handled the same day, not next quarter.

Manager reviewing the statistics of their surveys as charts in E-MANAGER

Compare before choosing

Kiosk, online questionnaire or simple smiley box?

The three devices do not target the same context. This table helps you place yours.

Criterion EMITY kiosk survey Online questionnaire Simple smiley box
Observed response rate High (spontaneous answer on site) Low (depends on the message being opened) High but on a single question
Depth of data ✓ Several questions per survey ✓ Several questions ✗ One rating, without context
Device required ✓ None: the screen is enough ~ Smartphone or computer ✓ None
Real-time results ✓ Yes, in E-MANAGER ✓ Yes ~ Depends on the model
Question types 6 formats (stars, multiple choice, free text, quiz, word cloud…) Several formats 1 format (smiley or button)
Best-suited context Reception, retail, corporate space, training room Remote meeting, existing contact list Fast exit, dense flow
Anonymous mode ✓ Native ~ Depends on the tool ✓ By default
Integration with digital signage ✓ Native: the survey alternates with your content ✗ No ✗ No

How to read this: ✓ native capability, ~ varies with the tool or the model, ✗ not covered. Functional comparison, based on the capabilities of the three families of devices.

Features

Everything the SURVEYS module can do

Nine capabilities included as standard, with no extra module to buy.

Smiley rating on a checkout tabletStar or smiley ratingOne tap, one answer. For satisfaction as the experience ends.
Single or multiple choice questionSingle or multiple choiceTo collect preferences or check knowledge.
Free-text answer typed on screenFree answerTo gather suggestions and comments in your respondents’ own words.
Live quiz leaderboardQuiz with a live leaderboardFor training, event animation and seminars.
Anonymous survey: no personal data askedAnonymous modeTo encourage people to speak freely, especially on employee feedback.
QR code to answer from a smartphoneBuilt-in QR codeDual access by touch and smartphone, so nobody is left out.
Survey styled in a client brand's coloursIn your brand coloursSurvey styling with the EMITY editor, or with Canva if your teams already use it.
The same survey shown on several screensMulti-screen broadcastingThe same survey on one screen or on a hundred, from the same interface.
Real-time results: bars and distribution ringReal-time statisticsCharts by question, by period and by screen, in E-MANAGER.

Sectors

A module that fits your sector

Retail, hospitality, healthcare, human resources, training, events, local government: the use changes, the tool stays the same.

Healthcare, senior care and social services

Healthcare, senior care and social services

Collecting feedback from patients, residents and families without adding to the teams’ workload.

  • ✓A short questionnaire in the waiting area
  • ✓Star and smiley formats, readable by everyone
  • ✓Anonymous mode for sensitive feedback
Hospitality and food service

Hospitality and food service

Capturing the guest’s impression on departure, while it is still complete and precise.

  • ✓A counter tablet at the front desk
  • ✓An overall rating, then an open question
  • ✓Quick detection of a stay that went wrong
Local government and public services

Local government and public services

Consulting users about a service, a project or a development, right in the reception hall.

  • ✓A kiosk at the reception exit
  • ✓Public consultation on a project
  • ✓Results consolidated by site

The ecosystem

Not a standalone tool: one building block of your EMITY platform

SURVEYS runs from E-MANAGER, the same dashboard as your other experiences. One interface, one subscription, one support team.

Why they trust us

SURVEYS by EMITY

From the reception kiosk to the video wall, more than a thousand customer accounts already run their communication with EMITY. Asking their visitors a question happens in the same place, in the same interface.

Professionals from retail, healthcare, hospitality and HR in front of screens showing their survey results

+1 000customer accounts use the EMITY suite
3 monthsfree trial, on one screen
2018a French software company since that year
6question formats in SURVEYS

A French software company based in Montpellier, a technical team you can reach, and a three-month trial to test SURVEYS in your real conditions — on your screens, with your questions.

They already broadcast on their screens with EMITY

SNCFMcDonald'sRenaultNikeEDFVeoliaIntermarchéLeclercGivenchyGaleries LafayetteLa Roche-PosayFitness Park

French Tech Montpellier label

French Tech label
Montpellier

Réseau Entreprendre award winner 2019

Award winner
Réseau Entreprendre 2019

Native Canva integration

Native integration
Canva

Native Adobe Express integration

Native integration
Adobe Express

FAQ

Frequently asked questions about interactive surveys

It is a questionnaire displayed on a touch kiosk, a totem or a connected screen. Participants answer directly by touch, or from their smartphone by scanning a QR code. Results come in in real time in a central dashboard, with no manual export.

A survey kiosk is a touch screen dedicated to collecting feedback: a floor totem, a wall screen or a counter tablet. It is not specific hardware — it is one of your existing screens, running a questionnaire, and going back to its display role the rest of the time.

A pulse survey asks two or three questions at a regular interval: you follow a trend over time, for example a team’s climate week after week. A live survey is asked during a specific moment — a meeting, a training session, a trade show — and shows the answers on screen as they come in. The SURVEYS module handles both.

In E-MANAGER, you build the questionnaire by choosing the type of questions (stars, multiple choice, free text), you configure the display, then you broadcast it to the target screens. Questions can be changed at any time. Expect a few minutes for a first survey, with no particular technical skills.

Six formats are available: star rating, smileys, single choice, multiple choice, free text and an interactive quiz with a leaderboard. The word cloud comes on top, and is particularly well suited to group brainstorming sessions. Each format answers a different objective: satisfaction, preference, evaluation or collective participation.

Answers sync into your E-MANAGER workspace as soon as a participant submits their survey. You review your statistics as charts: distribution per question, changes over time, completion rate, a view per screen.

An online questionnaire assumes a link to share and a connected device: it addresses a contact list. A kiosk survey addresses the flow of people present on site, with no setup needed on their side. Participation is spontaneous, and the feeling is captured in the very place of the experience.

No. Participants answer directly on the touch kiosk. The QR code is an extra option for those who prefer their phone, but it is never mandatory. There is no app to install either way.

In E-MANAGER, you select the target screens in your fleet and start the simultaneous broadcast. Remote control lets you handle a one-off event as well as continuous collection, on as many screens as you need.

Ask your first question this week

Broadcast a survey on your screens and your kiosks, and watch the answers come in. Three-month free trial, on one screen, no commitment.

✓ +1,000 EMITY customer accounts   ✓ 6 question formats   ✓ Native anonymous mode   ✓ Technical support included