File d'attente unique : un seul rang, tous vos guichets
Le module FILE D'ATTENTE d'EMITY (suite E-CLICK) permet de fluidifier l'arrivée et les passages de vos visiteurs et clients. La fonctionnalité de file d'attente unique vient simplifier encore davantage cette solution. Réduisez le temps d'attente et transformez l'expérience client.
The single queue, one line for everyone
A simple principle, already adopted by the most efficient banks, airports, and administrations.
What is a single queue?
Rather than several separate lines in front of each counter, the single queue organizes your visitors into one line: the first to arrive is called to the first counter that becomes available. This principle, already adopted by the most efficient banks, airports, and administrations, equalizes wait times for everyone and eliminates the feeling of having "chosen the wrong line."
A single queue changes everything
From unfair and unpredictable waiting to a respected order of arrival for each visitor.
The problem with separate lines
With separate lines per counter, two visitors who arrive at the same time can wait very different lengths of time depending on the counter chosen, the agent's speed, or the complexity of requests handled before them. This can cause highly variable and sometimes unfair wait times for certain visitors, even if the average time remains acceptable.
The single queue solution
The single queue corrects this problem: one line, one order of arrival, and calls are made automatically to the first available counter. Each visitor waits according to their actual position, guided by dynamic display screens. As soon as a checkout or counter becomes available, the screen automatically indicates to the next customer to proceed to the corresponding counter.
Comment EMITY organise votre file unique
Le module File d'Attente, intégré à la plateforme E-CLICK, prend en charge tout le mécanisme.
Ticket unique à l'entrée
Borne tactile, totem ou tablette, chaque visiteur reçoit un ticket, quel que soit son motif de visite.
Orientation automatique vers le guichet libre
Dès qu'un agent termine, le système appelle le prochain ticket en attente.
Affichage et appel en temps réel
Numéro du ticket et guichet s'affichent sur vos écrans, avec appel sonore, pour que chaque visiteur suive la progression de la file facilement.
Motifs de visite
Même dans une file unique, vous pouvez prioriser certaines demandes (urgence, rendez-vous, dépôt rapide) sans revenir à des files séparées.
Tableau de bord temps réel
Vos équipes gardent un oeil sur l'état de la file d'attente, la charge par guichet, et peuvent ouvrir un guichet supplémentaire en un clic si l'affluence monte.
Statistiques de flux
Chaque ticket devient une donnée : vous savez précisément quand renforcer vos équipes.
Écrans de communication
En complément de la file d'attente et des numéros appelés aux guichets, vos écrans peuvent diffuser n'importe quel contenu utile à votre activité : images, vidéos, météo, heure, horoscope, promotion de services, offres du moment, informations médicales, culturelles, sportives, etc.
Ce que ça change concrètement
L'expérience globale est largement améliorée : les clients / visiteurs ressentent moins de frustration sur l'avancement de la file d'attente, la structure paraît plus moderne et mieux équipée. Le flux de visites est organisé, prévisible et optimisé. Les guichets ou caisses tournent sans temps mort, et vos agents peuvent se concentrer sur l'échange plutôt que sur la gestion de l'attente.
A single queue adapted to every sector
From medical practices to supermarkets, the single queue adapts to the specifics of each environment.
Health and medical
A single line at reception, with personalized priority for emergencies over scheduled appointments.
Supermarkets and retail stores
Streamline checkout flow with a single queue and reduce customer frustration and constant switching between checkouts.
Local Authorities and Public Services
A single line that redirects to the appropriate service based on the reason selected when taking a ticket, with accessibility compliance.
Banking and insurance
A common line relieves pressure on advisors while maintaining an organized reception image.
Envie de voir toute la solution de gestion de file d'attente ?
← Retour à la gestion de file d'attentePrêt à passer à la file unique ?
Comme de nombreux clients parmi nos 1 000 références, faîtes confiance à EMITY pour organiser votre accueil, de la boulangerie de quartier à des acteurs nationaux et internationaux. Vous pouvez démarrer avec un essai gratuit de 3 mois, sans engagement, ou demander une démonstration pour voir à quel point notre solution s'intègre facilement à votre environnement.Frequently asked questions about the single queue
What is a single queue?
Rather than several separate lines in front of each counter, the single queue organizes your visitors into one line: the first to arrive is called to the first counter that becomes available. This principle equalizes wait times for everyone and eliminates the feeling of having "chosen the wrong line."
What is the difference between a single queue and separate lines?
With separate lines per counter, two visitors who arrive at the same time can wait very different lengths of time depending on the counter chosen, the agent's speed, or the complexity of requests handled before them. The single queue corrects this: one line, one order of arrival, and calls are made automatically to the first available counter. Each visitor waits according to their actual position.
Does the single queue allow for priority management?
Yes. Even in a single queue, you can prioritize certain requests (emergency, appointment, quick deposit) through visit reasons, without reverting to separate lines.
How does EMITY call the next visitor?
As soon as an agent finishes, the system automatically calls the next ticket in the queue. The ticket number and counter are displayed on your screens, with an audio announcement, so each visitor can easily follow the queue's progress.
In which sectors is the single queue suitable?
The single queue adapts to many sectors: health and medical (priority for emergencies), supermarkets and retail stores (checkout flow efficiency), local authorities and public services (redirection based on reason, accessibility compliance), as well as banks and insurance companies (relieving pressure on advisors).
Request a demo!
Our team is here to help you transform your reception. Contact us for a personalized demonstration of EMITY's single queue.
