Queue Management: Reducing Wait Times and Optimizing Reception
The EMITY QUEUE module (E-CLICK suite) organizes the reception of your visitors with tickets, kiosks, and a virtual queue. You streamline traffic flow, reduce wait times, and guide everyone to the right counter, all from a single platform.
Wait time
Customer satisfaction
EMITY customer accounts
The QUEUE module in 6 promises
Hover over each tile to discover the details.
SimpleThe platform is intuitive and easy to use, so you can get up and running quickly. Display your information and tickets instantly.
CompleteSet up your counters as desired, display your customized tickets. All your information is secure and the system updates automatically.
TargetedA range of actions tailored to your sector. Modernize and strengthen your organization by guiding all your visitors with just a few clicks.
For whomFor professionals in all sectors: medical, local authorities, banks, supermarkets, food retail.
HowCompatible with all types of screens: kiosks, tablets, totems. Ideal for your reception or waiting room displays. First step: create your account.
WhyFor the public, reception is clear and waiting is stress-free. For your team, you efficiently manage the order of service while taking priorities into account.
Discover EMITY WAITING FILE on video
Queue Management: Definition and Challenges
Organize your visitor reception to reduce wait times and improve customer satisfaction from the first contact.
What is queue management?
By definition, queue management consists of organizing customers waiting for a service. A system assigns a number to each visitor based on their order of arrival or the reason for their visit. Tickets, counters, kiosks, and displays: each element is automatically coordinated for an orderly and predictable reception.
Why waiting harms the customer experience
Perceived wait time always feels longer than actual wait time. Without information on the progress of the queue, your visitors feel ignored. Customer satisfaction plunges as soon as uncertainty sets in. Poorly organized reception weakens customer loyalty.
The impact on your business in figures
75% of customers abandon a queue after 10 minutes. Satisfaction drops by 67% beyond 15 minutes. 89% are less likely to return after a bad experience. In France, a reduction of just a few minutes is enough to transform the perception of your reception.
Did you know?
75% of customers abandon a queue after 10 minutes. Satisfaction drops by 67% as soon as the wait exceeds 15 minutes. And 89% are less likely to return after a bad experience.
Queue management techniques
From paper tickets to virtual queues: each solution meets specific needs based on your sector, volume, and level of digitalization.
Paper ticket dispenser
A classic solution: the visitor takes a number and waits to be called. Simple and inexpensive, but lacks real-time information or virtual queuing. Effective for low volumes ( 30 visitors/h).
Interactive kiosk
A standalone touch interface that replaces paper tickets. The visitor selects the reason for their visit and receives a digital ticket. Integrates with digital signage and NFC tablets.
Virtual queue
Ticketing via mobile or QR code. Notifications are sent when the turn approaches. Reduces physical crowding by 67%. 78% of customers prefer this approach. EMITY application available from day one.
Online appointment booking
The visitor reserves a slot via the web or their phone. They join the queue at the scheduled time without waiting. Smooths out peak traffic and complements the interactive kiosk.
How to implement effective queue management
From flow analysis to data-driven management: 4 steps to transform your reception experience.
Analyze Visitor Flows
Measure the number of visitors per hour, peak times, and reasons for visits. An instant dashboard provides the necessary attendance information to size your reception capacity.
Choose the Solution
Visitor volume is the primary criterion. Above 50 visitors/hour, an interactive kiosk + virtual queue is recommended. Our team will confirm the right system for your sector in 30 minutes.
Deploy and Train
EMITY's intuitive interface allows your team to be operational in just a few hours. Configure your counters, customize the display, and set up visit reasons.
Measure and Optimize
Monitor average wait times and satisfaction rates via your EMITY dashboard. Staff productivity increases by 22% within 6 months of implementation.
Expert tip
Start with your daily peak attendance. If your queues exceed 10 minutes during peak hours, an interactive kiosk displaying estimated wait times halves queue abandonment from the first week.
The advantages of effective queue management
Satisfaction, productivity, data, and brand image: 4 concrete levers for your establishment.
Customer Satisfaction
Displaying estimated wait times reduces abandonment by 31%. Perceived waiting time decreases even if the actual time does not change. Calm service becomes a competitive advantage.
Team Productivity
No more manual priority management. The system automatically calls tickets and directs visitors to the correct counter. Your teams can focus on the quality of interaction.
Attendance Data
Each ticket produces actionable data. Accumulated attendance information reveals activity patterns. The EMITY dashboard centralizes all metrics.
Brand Image
An organized reception conveys a positive and modern image. 64% of customers do not return after a poorly managed wait of more than 30 minutes. Nurturing the reception experience is an investment in loyalty.
Did you know?
A queue management system improves staff productivity by 22% in 6 months and generates a 60% more efficient flow during peak hours.
EMITY's QUEUE MANAGEMENT solution
A complete, intuitive, and connected module integrated into the E-CLICK platform. Covers the entire reception cycle: from ticket issuance to flow analysis.
Real-time Dashboard
Administration with real-time ticket actions
Automatic Guidance
Calling and routing to available counters
Customizable Display
Logo, colors, messages on your screens
Extended Compatibility
Kiosks, tablets, NFC screens, wristbands
Flow Statistics
Activity reports and attendance data
Reasons for Visit
Customization by counter and reason
Intuitive Interface
Get started in less than an hour
3-Month Free Trial
Full Excellence version, 3 screens included
Client companies
From bakeries to Colissimo
Wait times
Average reduction observed
Free trial
No commitment
Deployment
Installation and training
Administration of your EMITY counter
Here's the administration of your counter and the actions possible from a ticket.
Below is the visual for a queue ticket call on your screen:
Broad hardware compatibility: from touchscreens to NFC wristbands
EMITY adapts to all reception contexts thanks to 4 complementary ticket-taking modes.
Touchscreens and kiosks
In reception halls, waiting rooms, or points of sale. Visitors take their tickets in seconds via an intuitive interface customized with your organization's colors.
Lobby, waiting room, point of sale
Tablets
For mobile deployments or temporary counters. Ideal for one-off events and trade shows where fixed infrastructure is unavailable.
Mobile, temporary counters
NFC wristbands
Ticket calling without direct contact with the software. Particularly suitable for professions where hands are busy: butcher shops, cheese shops, fishmongers, caterers.
Food retail, hands-free
Visitor's smartphone
Virtual queue via QR code. The visitor scans, receives their number, and is notified when their turn approaches. No installation required on the client side.
Virtual queue, push notification
A solution adapted to every sector
From medical practices to local butcher shops, EMITY QUEUE MANAGEMENT adapts to the specificities of every environment.
Health and medical
Manage priorities between emergencies and scheduled appointments. Patients take their tickets at the kiosk and track their progress on the screens.
- Emergency / appointment priorities
- Kiosk ticket + screen tracking
- Streamlined patient journey
Local Authorities and Public Services
Manage multiple counters simultaneously for various purposes (civil status, urban planning, social welfare). Public reception is organized by request type. PMR (Reduced Mobility Persons) accessibility ensured.
- Queues by Request Type
- Number Display on Screens
- Inclusive PMR Citizen Welcome
Retail and Supermarkets
75% of customers leave the queue after 10 minutes – that's lost revenue. EMITY reduces abandonment by displaying estimated wait times.
- Estimated Wait Time Displayed
- Customer Guidance via Smartphone
- 340% ROI from Year 1
Food Retail and Groceries
Butcher, cheese shop, fishmonger, caterer, bakery. The NFC bracelet frees your staff from screen contact and speeds up service.
- Hands-Free NFC Bracelet
- Ticket at Entrance + Store Tour
- Accelerated Counter Service
Download our complete brochure
Discover all the features of EMITY's QUEUE MANAGEMENT solution in detail. Find use cases by sector, customization options, and pricing.
Calculate your time and satisfaction gains
Over 1,000 EMITY client accounts trust us. In a few clicks, discover the gains your organization can expect with EMITY QUEUE MANAGEMENT.
