Sector · Banks, insurers, mutual societies

Digital signage for banking and insurance

Information as up to date as your offers.

From the storefront to the advisor’s office, a customer is not looking for the same thing at every step. Each screen carries its own message — and every one of them runs from a single dashboard, branch by branch or across the whole network.

+1,000customer accounts
+7,000connected screens
+20countries
+130certified partners

The experiences involved

Six EMITY experiences, one platform from the window to the advisor’s office.

01The starting point

In a branch, information ages faster
than the sign that carries it.

A bank branch or an insurance agency communicates about offers that change, rates that move and fraud alerts that have to go out the same morning. The printed poster and the counter leaflet stay exactly where they are.

Insurance office: an advisor meets a young family, the wall screen invites them to review their cover and gives Saturday morning hours

Three frictions come up in every network.

A screen changes the lead time: an offer, an opening time or a fraud alert decided in the morning is live in every branch before noon, and disappears on its own on the planned date.

  • ✓The campaign is over, the poster is still up: the promotion ends on the 31st and the poster stays until somebody remembers to take it down. The customer reads an offer that no longer exists, and the teller does the explaining.
  • ✓Thirty branches, thirty interpretations: each branch prints what it can, when it can. Brand consistency across the bank is then decided branch by branch, without head office ever seeing the whole picture.
  • ✓The wait feels longer than it is: a few minutes standing with nothing to look at weigh more than twice that time in front of something useful. Simply showing the ticket being served already changes how the wait feels.

02The journey

From the sidewalk to the back office, six moments worth a screen

Here is the path a customer takes through an equipped bank branch, from the street to the space reserved for staff. Each screen answers a different question — and the last one no longer speaks to the customer, but to the team.

Map of a bank branch seen from above: a customer's journey in six connected steps, from the sidewalk to the staff area

Digital signage screen in the window of a bank branch, seen from the sidewalk, showing the branch opening hours1 · On the sidewalkAttract and informThe passer-by had no plan to come in. The storefront screen carries the current offer, the services on site and — once the branch is closed — the opening hours and the lost-card number. It is the only medium still working at 10 p.m.
Customer checking in on a vertical touch screen kiosk in the lobby of a bank branch2 · At check-inRoute the visitHe walks in and looks for someone to talk to. A touch screen kiosk lets him pick the reason for his visit — advisor, teller, insurance — and issues a ticket. Front-desk staff stop sorting people, and the flow spreads itself out.
Three seated customers in a bank branch waiting area looking up at the screen calling the next ticket to a teller window3 · In the waiting areaFill the waitSeated, he looks up. The screen shows the ticket now being served and the window number, and between two calls it runs what actually matters at that moment: the services available, a security reminder, the weather or local news. Queue management and signage live on the same screen.
Self-service banking lobby with two ATMs and a wall screen reminding customers never to share their PIN4 · At the ATMsWarn in timeIn front of the machines, attention is short and the subject is serious. This is where fraud warnings belong — phishing, fake advisor calls, PIN reminders — and they have to go out fast when a scam campaign is doing the rounds. A message pushed in the morning is on every screen in the network before noon.
Small matte e-paper panel mounted beside the glass door of a bank advisor office5 · At the office doorReceiveThe appointment is coming up. An e-paper panel beside the door shows whether the office is free, busy or booked, and until when. It draws no power while the display stays the same, and it connects to room and desk booking.
Two bank employees on a break in front of a wall screen showing the required postings for staff6 · Behind the scenesInform the teamThe last screen, and the only one that does not address customers: in the break room it carries the day’s instructions, the schedules and the required postings — kept current without reprinting anything, and always in the version in force.

03The suite

Six experiences for banks and insurers

Six everyday uses in a bank branch or an insurance agency, one platform and one contract. Everything runs from E-MANAGER, the web dashboard that drives the screens, the tickets, the offices and the visitors — without switching tools between two subjects.

E-MANAGER interface: the “Fusion” playlist with a live preview of the posterDigital signageOffers, services, financial news and security messages on the screens in the lobby and the window, scheduled to the day and the hour: digital signage.
Bank branch entrance: the wall screen calls ticket A 07 to desk 1Queue managementCheck-in by reason for visit, calls to the teller window, estimated wait: queue management.
Visitor specifying their request on an E-CLICK touch kioskTouch screen kiosksCalculators, forms, wayfinding and self-service appointment booking with E-CLICK: touch screen kiosks.
Visitor signing in on a reception tabletVisitor registrationArrivals and departures logged, visitor badges, searchable history: the visitor book.
Meeting room door screen showing its status and the day's scheduleOffice and room bookingAppointment offices, meeting rooms, hot desks: room and desk booking.
Employee taking the sheets off a cork board, next to the screen that replaces themRequired staff postingsThe notices an employer keeps available to staff, grouped and current: legal display management.

Each module switches on separately: a branch can start with queue management and add signage six months later, without changing platform or repeating the training.

04Compliance

Nothing reaches a screen without passing through someone

This is the question that stops most projects in banking and insurance: who is allowed to publish, and how do you make sure an unapproved visual never lands in a branch window. The answer comes down to four settings.

Communications officer in front of a reception screen whose content she preparesRoles kept apartCreate, approve, publish: three separate rights. A branch can prepare its visual without being able to publish it until compliance has signed off.
E-MANAGER playlist open on an iMac, with a live preview of the posterAn end date, set from the startIt is entered at the same time as the start date. The offer disappears on its own the evening of its last day, on every screen at once.
Administrator monitoring every screen in the estate on two monitorsA searchable historyWhat was shown, when and by whom stays on record — useful the day you have to reconstruct a past communication.
EMITY's built-in editor open on a large monitor, a poster being designedDisclosures locked into the templateMandatory disclosures live in the template: they carry over to every visual built from it, without anyone having to remember them.

Visuals are composed in EMITY’s built-in editor, inside the platform itself, from templates in your brand colors — and if your teams already use them, Canva and Adobe Express plug straight in.

05The network

Running thirty branches without leaving your desk

A banking network, a spread of insurance agencies or a group of brokers always raises the same question: how do you keep communication consistent without endless back and forth.

One head office, thirty branches, a single dashboard

In E-MANAGER a screen is never driven on its own: it belongs to a group. Head office pushes content to the “storefronts” or “lobbies” group, not to one branch after another.

  • ✓National content leaves head office and lands everywhere in seconds.
  • ✓Local content stays with the branch: extra staff on duty, an unplanned closure, a neighborhood event.
  • ✓Scheduling follows the opening hours of each branch, Saturdays included.
  • ✓A screen that goes offline shows up in the dashboard: head office knows a window has gone dark before the branch manager calls.

The interface is web-based: it opens from head office as easily as from the back office, with nothing to install on a workstation.

Lista de difusión de la explotación publicitaria en E-MANAGER, en un ordenador portátil en una oficina
One account1 to 1,000screens per account

The same clicks at 3 screens or at 300.

An EMITY account holds anywhere from one to a thousand screens. Publishing to thirty branches takes exactly the same number of clicks as publishing to one: pick the group, drop the content, set the dates. What scales is the preparation, not the distribution.

The modules follow the same split: one branch’s queue never mixes with the next one’s, even when both run from the same account.

06Security

What IT asks about first

One more device in a bank branch is one more thing to justify. These are the four points that come up in every review.

Technician plugging the player into a separate 4G router, behind a branch's screensA connection that stays out of your networkThe player runs on a separate internet line, outbound only. It needs no access to the banking network, and nothing travels from the outside into your systems.
Advisor confirming her login on her phone: “Login confirmed, two-factor authentication”Two-factor authentication and SSOAccess to the platform is protected by two-factor authentication. The Excellence plan adds SSO, so accounts follow the company directory: the subscription plans.
Branch manager with a tablet in front of the lobby screen announcing a Thursday afternoon closureFine-grained rights, branch by branchEach user sees only their own scope. A branch manager cannot publish to the whole network, and an outside agency can drop a visual without being able to broadcast it.
Technician connecting an EMITY player to the back of an existing screenYour existing screens stayEMITY works with every display manufacturer. A recent fleet does not need replacing: compatible equipment.

07Hardware

Which screen belongs where in the branch

The choice comes down to the space available and the light, not to a catalog. Four situations cover almost every bank branch and insurance agency.

Location Equipment What decides
Storefront High-brightness display facing the street Direct sunlight: below 2,500 cd/m² the image disappears behind the reflection. See choosing a screen.
Lobby and waiting area Professional display, 43 to 65 inches Viewing distance: allow roughly one inch of diagonal for every two inches of step-back.
Check-in, self-service Freestanding kiosk or totem The expected gesture: if the visitor has to choose, they need a touch surface, not a passive screen.
Office doors, wayfinding E-paper panel Power: with no outlet nearby, electronic ink runs for years on a battery.

Three ways to drive a screen. An E-BOX plugs in behind any display and plays up to 8K. E-SOFT installs directly inside connected displays — Android TV, Tizen on Samsung, webOS on LG — and removes the box altogether. The choice follows the hardware already on site: check compatibility.

08Before you choose

Five criteria that matter in financial services, and nowhere else

A signage platform is rarely compared on the same points from one industry to the next. Here is what makes the difference for a bank, an insurer, a credit union or a brokerage.

Criterion The question to ask What EMITY answers
Network isolation Does the player need to sit on the internal network? No: a separate internet line, outbound only.
Approval before broadcast Can content go out without being reviewed? Rights are split between creation, approval and broadcast.
Functional scope Do tickets, visitors and rooms each need another tool? No: the six modules share one dashboard and one contract.
Hardware compatibility Does the existing fleet have to be replaced? Every manufacturer is supported, including a fleet inherited from another vendor.
Multi-site control Can head office publish without going through each branch? Yes: screen groups, national content and local content.

09Getting started

Four steps, and the first branch is on air

Back of a wall screen: the E-BOX player fixed to the mountStep 1A connection, not an integrationA network socket or a dedicated Wi-Fi access is enough. Nothing connects to the core banking system, so there is no integration file to open.
Employee starting the EMITY app on a screenStep 2The screen, with or without a boxAn E-BOX behind the display, or E-SOFT installed inside it if the screen is connected. The display shows up in the dashboard straight away.
Designer composing a poster in the E-MANAGER editor on a large monitorStep 3First visuals, without a designerEMITY’s built-in editor starts from templates in your brand colors: text, image, mandatory disclosures. A poster takes a few minutes.
Light wood office floor where several screens show coordinated contentStep 4Groups, once and for allStorefronts, lobbies, self-service, break rooms: groups are created once. After that, publishing to thirty branches costs the same gesture as publishing to one.

EMITY sells through a network of certified resellers: installation and training come from a partner near you, in France and across Europe.

10Scale

EMITY in a few numbers

+7,000

connected screens

+1,000

customer accounts

+130

distribution partners

+20

countries

EMITY is a French software publisher, founded in 2018 in Montpellier. An account holds from one to a thousand screens, which leaves room for a single branch as much as for a national network. Details: our offers and our subscriptions.

11Frequently asked questions

What institutions ask before they equip a branch

Digital signage means showing content — text, images, video, live feeds — on screens installed in the branch and driven remotely from a browser. In banking and insurance those screens mainly carry four things: the services and offers available on site, opening hours and practical information in the window, fraud and security warnings, and the ticket now being served in the waiting area. What separates it from a printed poster is the delay: a message decided in the morning is visible in every branch before noon, and it removes itself on the date you set.

No. The player connects to a separate internet line and communicates outbound only, toward the platform. It needs no access to the internal network, no inbound port is opened, and nothing travels from the outside into the institution’s systems. That is what makes it possible to equip a branch without opening an integration file. User access to the platform is protected by two-factor authentication, and by SSO on the Excellence plan.

Yes, and that is the normal way to run it. In E-MANAGER each screen belongs to one or more groups — “storefronts”, “lobbies” or “southern region”, for instance. Head office publishes to the group, not to the screen, and the content lands in seconds whether there are three branches or three hundred. In parallel, per-user rights let each branch keep control of its own local messages without being able to touch national content.

The end date is entered when the content is scheduled, alongside the start date. At the chosen time the visual disappears from every screen concerned, with no one intervening. That is the most concrete difference from a poster or a counter leaflet, which stay put until somebody removes them. The broadcast history also keeps a record of what was shown, when and by whom.

A display broadcasts: the visitor watches and does nothing. A kiosk waits for a gesture — choosing a reason for the visit, taking a ticket, filling in a form, running a calculator, browsing product documentation. In a branch the two usually sit side by side: the display in the waiting area, the kiosk at the entrance. Both run from the same dashboard, with the interactive side handled by E-CLICK. More on touch screen kiosks.

Yes, that is what the legal display module is for. The notices an employer keeps available to employees are grouped on a screen placed in the break room or the back office, and updated from the same platform as the customer-facing screens — no reprinting, and no sheet covering another one. Customer screens and staff screens stay in separate groups, which rules out broadcasting one in place of the other.

Yes, for anything that changes rarely and has to stay readable without power nearby: door signage, the status of an appointment office, a rate posted continuously. An electronic ink panel draws nothing while the image stays the same, runs for years on a battery and stays readable in direct sunlight. EMITY is the first French publisher to support this kind of panel: e-paper. For a storefront that has to catch the eye, however, a backlit display still works better.

In the great majority of cases, no. EMITY works with displays from every manufacturer, which is what sets the platform apart from software tied to a single brand. A recent professional display connects either through an E-BOX or directly with E-SOFT if it runs Android TV, Tizen or webOS. A fleet inherited from another vendor can be taken over. The list of verified hardware is published: compatible equipment.

The cost splits into two separate lines: the hardware (display, player or kiosk), bought once, and the software subscription, billed per screen according to the plan — Standard, Premium or Excellence, the last one unlocking the twenty widgets, E-CLICK and SSO. The detail sits on the subscriptions page, and the hardware quote comes from the certified reseller for your area. To put numbers on it with no commitment, the free trial opens the full platform for three months.

12Nearby

Three pages that complete this one

Customer seated in a branch waiting area, under the screen calling ticket C 12 to office 3Queue management in detailCheck-in by reason, calls to the window, estimated wait: queue management.
Customer at a branch touch kiosk: book an appointment, a transaction, a questionTouch screen kiosksCalculators, forms and wayfinding in self-service: touch screen kiosks.
Head office lobby in light wood: the wall screen welcomes new startersThe platform in detailWhat E-MANAGER does beyond the branch: digital signage, and for head offices screens in companies.

Let’s get practical

Try it on one branch screen before equipping the network

The trial opens the full platform on the Excellence plan for 3 months, every feature included, on one screen, with no card and no commitment. Enough to build a group, schedule an offer with its end date, and judge for yourself.